SAP Knowledge Base Article - Public

2349572 - Live Office icons are missing in Dashboard Designer 4.x


  • Live Office icons are missing in Dashboard Designer 4.x on a fresh installation


  • When opening a valid Live Office workbook in Dashboard designer icons are back.


  • SAP BusinessObjects Live Office 4.x
  • SAP BusinessObjects Dashboards 4.x
  • Microsoft Excel 2010 / 2013

Reproducing the Issue

  1. Install Live Office
  2. Install Dashboard Designer
  3. Start up Dashboard Design and go to the 'Live Office' ribbon
  4. See 'Live office' ribbon but with no icons


  • Incorrect Excel profile loaded during the excel startup process


  1. Open excel application and create a new sheet
  2. Save this workbook as xls format (dashboard uses this type) to %USERPROFILE%\AppData\Roaming\Microsoft\Excel\XLSTART folder
  3. Close excel
  4. Start Dashboard Designer and check Live office toolbar

See Also

2206150 - BI4.1: Live office menu is not available within Dashboard Design when using Microsoft Office 2013


dashboard design live office 2013, empty, ribbon, icons not visible , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , BI-BIP-LO , Live Office , Problem


SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2