2350530 - SuccessFactors Application connectivity verification to validate compatibility with Akamai Content Delivery Network (CDN)

• SuccessFactors has rolled out Akamai CDN across all Datacenters.
• This document provides the information needed for customers to test SuccessFactors application connectivity from their corporate network when Akamai CDN is enabled.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors HXM Suite
• SuccessFactors Learning Management System (LMS)

Description:

1. Overview of IP Restriction and typical uses:

• Add to allowlist IPs/Domains - restricting user access to the internet via a list of “Allowed” IPs/Domains

           IP allowlisting not compatible

• add to blocklist IPs/Domains - restricting user access to the internet via a list of “Blocked” IPs/Domains

           Allowed

IP allowlisting is a common practice used by IT departments to allow outbound Internet traffic to authorized websites. IP allowlist can occur at several different points on a customer’s network, but the most common place is the firewall.

2. Please follow the following steps to Identify if IP allowlist is enabled on your corporate network:

• Contact your Corporate IT team to check the use of IP allowlisting feature, to allow access to SAP SuccessFactors application.
• To isolate the connectivity issue further, please follow the steps mentioned in the guide: Verify Akamai Allow Listing with a Browser

SAP SuccessFactors Enterprise Check

Verify Akamai Allow Listing with a Browser

Akamai; dns; domains; validate compatibility; Akamai Content Delivery Network; IPs/Domains , KBA , whitelisting , blacklisting , LOD-SF-FWK , Platform Framework , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-PCM , iContent , How To

SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors Learning all versions