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SAP Knowledge Base Article - PreviewSymptom
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When IC web client is started the workmode/status at CTI client is changed to "Not Ready", no matter what was the previous workmode/status at CTI client (e.g. Ready
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0
Keywords
workmode status Ready away automatic , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , How To
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