Symptom
- SAP Analytics Cloud connection to SAP SuccessFactors does not save (or get created / finish / complete) when creating a new connection and clicking the "Create" button.
- The following error appears under the System > Monitor menu Trace section (tab):
- ERROR ADMIN sap.fpa.services.resource.dm Unexpected response from SuccessFactors driver: {"status":401};{2}
- Stack error:
Exception@/sap/fpa/services/core/system/Exception.xsjslib:105
ExceptionCloudAgentBase@/sap/fpa/services/dm/agent/CloudAgentBase.xsjslib:20
@/sap/fpa/services/dm/agent/CloudAgentBase.xsjslib:118
@/sap/fpa/services/dm/RestDataIntegration.xsjslib:214
handleRequest@/sap/fpa/services/GetResponse.xsjs:270
@/sap/fpa/services/GetResponse.xsjs:309
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP Analytics Cloud
- SAP Success Factors
Reproducing the Issue
- Create a connection to SAP SuccessFactors in SAP Analytics Cloud
- Notice the error in the System > Monitor menu Trace section (tab)
Cause
- The connection parameters are not configured correctly.
Resolution
- Please follow the steps in the SAP Analytics Cloud online help to create a new SAP SuccessFactors connection.
- Pay special attention to the following fields
- Service URL - The service URL is based on the SuccessFactors data center. It can be found in the SuccessFactors documentation at About HCM Suite OData APIs
For example: If your data center is Chandler1/HCM (DC4) you would use the following Service URL: https://api4.successfactors.com
DataCenter Information Environment Endpoint URL (oDataServiceUrl) Chandler1/HCM (DC4) Production https://api.successfactors.com/odata/v2/
Note: Remove the "/odata/v2" from the URL. - Client ID - See the API Key of the Manage OAuth2 Client Applications administration screen in your SAP SuccessFactors system:
See Also
- How to find User Assistance for SAP Analytics Cloud?
- Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
- SAP Analytics Cloud > Learning > Guided Playlists
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Keywords
EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud 4 Planning, HCP, C4A, BOC, SAP BusinessObjects Cloud, bobj, 401-2,401_2,401.2 , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem