2352112 - Enterprise Manager is offline in Basic Configuration due to error 'com.sap.smd.introscope.em.IntroscopeException: http status code 404'

Symptom

Error "http status code 404" in the defaultTrace.rfc file of the Solution Manager JAVA stack
The full error is:

#1.5 #005056BC452C0081000010660000061400052BEF06BF03F3#1455680493913#com.sap.sup.admin.wily.jdbc.EMOverview##com.sap.sup.admin.wily.jdbc . EMOverview.getQueryEMgrs(false,false)####183E54BDD3EA11E5AC360000001EBC2A#183e54bdd3ea11e5ac360000001ebc2a-0#183e54bdd3ea11e5ac3600 0 0001ebc2a#Thread[ExRun:default_1,10,default:ExecTG]##0#0#Error##Plain###All configured Enterprise Managers are offline - check configuration.#

#1.5 #005056BC452C0081000010710000061400052BEF0DDAC53B#1455680613172#com.sap.smd.introscope.em.rest.EmRestGateway##com.sap.smd.introscop e .em.rest.EmRestGateway.test####183E54BDD3EA11E5AC360000001EBC2A#183e54bdd3ea11e5ac360000001ebc2a-0#183e54bdd3ea11e5ac360000001ebc2a # Thread[ExRun:default_1,10,default:ExecTG]##0#0#Error##Java###Error accessing to Enterprise Manager: <emhost>@<emport>

[EXCEPTION] {0}#1#com.sap.smd.introscope.em.IntroscopeException: http status code 404

at com.sap.smd.introscope.em.rest.IntroscopeHttpConnection.executeQuery(IntroscopeHttpConnection.java:152)

Status of Introscope Enterprise Manager status is red (offline) in the Basic Configuration. However, the Introscope Enterprise Manager process is up and running correctly at OS level.

Environment

SAP Solution Manager 7.10 and 7.20
SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

, KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.