SAP Knowledge Base Article - Public

2352176 - Can not enter Canadian Address


Addresses can not be entered for people in Canada.

When entering a Canada Address, country specific address fields and saving  we are getting error message.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee central

Reproducing the Issue

Add a new address


Saving it gives an error




Script error is shown





There are 2 possible cause for this issue:

1. Please check the picklist in the CSF SDM XML for field 'State/Province' for 'Canada' country and it should be exactly 'PROVINCE_CAN'.

2. The if the above is correct please check the values. Download picklist export from admin center--> Piclist management.

The 'External Code' column for PROVINCE_CAN  picklist, check if it has been left blank. If so please download a standard release picklist from successstore and correct it accordingly.


canada address canada country address error , KBA , LOD-SF-EC-PER-ADR , Home Adress - Config, Rules, RBP, UI , LOD-SF-EC-JOB-CSF , Country Specific Configurations , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions