Symptom
Member determination based on conditions does not work in Target Group.
Reproducing the Issue
- Go to the Sales Campaign work center.
- Go to the Target Groups view.
- Create a New Target Group.
- Select the checkbox for Maintain Determination.
- In the Member Determination facet of the Target Group -> Maintain Condition for Account.
- Save the condition.
- Refresh.
- As a result, no members are determined.
Cause
In order to trigger the member determination you will have to activate the schedule via the Activate Schedule action on the Target Group UI.
Resolution
- Go to the Sales Campaign work center.
- Go to the Target Groups view.
- Create a New Target Group with Maintain Determination checkbox selected.
- Add Determination steps.
- Shedule & Save the Target Group.
- Activate the Target Group.
- Once the status is changed to Executed Successfully, Members will be visible as per the maintained conditions.
Keywords
Target Group ; Campaign ; , KBA , LOD-CRM-MKT-TG , Target Groups , How To
Product
SAP Cloud for Customer add-ins all versions