SAP Knowledge Base Article - Public

2352446 - Error Message "Communication Arrangement Has Not Been Configured; Contact Your Key User" While Creating or Editing a New Corporate Account

Symptom

You are trying to create/edit a corporate account or contact, but the system throws the error message "Communication arrangement has not been configured; contact your key user."

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Account Management work center
  2. Access the Accounts view.
  3. Click New > Corporate Account or select an existing account and click Edit. 
  4. Add or change the relevant information.
  5. Click Save.
  6. Error occurs

Cause

The system is scoped for usage of ERP Integration Scenarios with IDOC, but the necessary communication arrangements are not maintained.

Resolution

If integration is needed and shall be activated, please follow the SAP Help Portal guide available in the See Also section.

If integration has been activated in scoping accidentally, please remove it from scoping.

See Also

SAP Business ByDesign Integration Scenarios at SAP Help Portal

Keywords

Communication Arrangement, ERP Integration Scenarios with IDOC, create account, edit account, account management , KBA , AP-SIP , Supplier Invoice Processing , How To

Product

SAP Business ByDesign all versions