2352634 - Troubleshooting Alert Notification of Time Off Leave of Absence Request

You've setup an alert for your Leave of Absence (LOA) request but it is not triggering.

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SAP SuccessFactors Employee Central - Time Off

This can be due to several causes, please check:

1. Check if your rule is defined to be triggered based off the Expected Return Date or Actual Return Date. Actual return dates should not be used as these usually get populated towards the end of the leave and not when submitting/approving the leave. So where it says Effective Date, the Base Date should be Employee Time.Expected Return Date or Employee Time.End Date depending on requirement.
2. Make sure all approvers have completed their action points to approve fully the workflow.onPostSave Rules only trigger after the workflow has been submitted and completed the workflow.
3. Check that for External Code that you are checking the Employee Time.External Code and not using a generate function. The correct way is the external code of the absence so, from Employee Time Object.
4. Go to your Employee Time object (from Configure Object Definitions in Admin Centre) and check your postSaveRules. Check how many you have defined for each time type. Only one alert is supported per time type, so the first one that gets matched will be triggered.

If you checked all of the above please run the rule after setting up the rule tracer from Admin Centre > Business Rule Execution Log to further investigate what might be wrong.

Knowledge Base Article 2314138 - Information Needed to Log a Time Off Workflow/ Notification Issue

Reminder, return from leave, alert for return to work , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , Problem