SAP Knowledge Base Article - Public

2352926 - Webinars do not display on non-supported mobile browser

Symptom

User has reported a problem when choosing webinars from the training catalog on an iPad. They are not displayed.

The page is gray or there may be a prompt informing user that the information from page is being loaded.

 

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Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The customer is not using a supported version of Safari

Resolution

Please refer to the HCM Suite End User System Requirements document which outlines what most up to date mobile browsers which are supported.

SAP SuccessFactors supports these mobile browsers.

  • Apple Safari for iOS 10 +
  • Google Android 7.0 + default browser
  • Google Chrome for Android

Keywords

webinars, mobile browser, Apple Safari, Google Android, Google Chrome for Android , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions