Symptom
In the Workflow Approval Form, the Send Back button and Decline button appear interchangeably between different types of workflows
Environment
SAP SuccessFactors: Employee Central
Reproducing the Issue
Steps to Reproduce (Case 1):
- Log into the Employee Central instance
- Invoke and Submit a workflow for an employee/person related change
- Proxy/log into the user who is responsible for approving the workflow
- Scroll to the bottom of the approval page
Expected Result: Send Back button appears as one of the action items
Steps to Reproduce (Case 2):
- Log into the Employee Central instance
- Invoke and Submit a workflow for an object related change such as Position
- Proxy/log into the user who is responsible for approving the workflow
- Scroll to the bottom of the approval page
Expected Result: Decline appears as one of the action items
Cause
Depending on the workflow type, the User Interface will show either Send Back or Decline
Resolution
As of release b1605, this display is expected behavior. The logic is such non-generic object workflows will show the "Send Back" button and generic object workflows will only show the "Send Back" button only if the Generic Object Pending Data Flag is set to Yes. Otherwise, the "Decline" button will appear.
Keywords
workflow, wf, sendback, decline, sendback/decline, approve, hidden, hide, not appearing, appear , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , How To