2353139 - Send Back, Decline Button appearance in Workflow Details - Employee Central

The Workflow Details Page shows either the Send Back or the Decline button for different types of workflows.

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SAP SuccessFactors: Employee Central

Steps to Reproduce (Case 1):

1. Log into the Employee Central instance
2. Invoke and Submit a workflow for an employee/person related change
3. Proxy/log into the user who is responsible for approving the workflow
4. Scroll to the bottom of the approval page

Expected Result: Send Back button appears as one of the action items

Steps to Reproduce (Case 2):

1. Log into the Employee Central instance
2. Invoke and Submit a workflow for an object related change such as Position
3. Proxy/log into the user who is responsible for approving the workflow
4. Scroll to the bottom of the approval page

Expected Result: Decline appears as one of the action items

Depending on the workflow type, the User Interface will show either Send Back or Decline.

This is the system's current expected behavior. The logic is the following:

Non-generic object (HRIS Elements) workflows: It will always show the "Send Back" button, and it is not possible to change to "Decline".

As a workaround, the Admin can go to Manage Workflow Requests and decline the workflow from the take action dropdown.

Generic object workflows: If the Pending Data Flag is set to Yes, the "Send Back" button shows; if it is set to "No", the" Decline" button will appear instead. 

Acting on Workflows
Managing Workflow Requests as Admin

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