SAP Knowledge Base Article - Public

2354283 - EC Alert and Notification not Being Sent to the Members of a Dynamic Group

Symptom

The members of the Dynamic Group used in a workflow as the recipients of a EC Alert and Notification are not receiving the corresponding alert and/or notification.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • SAP SuccessFactors Employee Central 
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Configure a saveAlert Business Rule to trigger EC Alerts and Notifications
  2. Define a Workflow in the rule, which has a Dynamic Group as the Approver and/or the CC Role
  3. Trigger the rule 
  4. In the defined date no notification is sent to the members of the dynamic group 

Cause

There is a limitation when using EC Alerts and Notifications for EC Core Alerts, with regards to Dynamic Groups.
If you wish to use a Dynamic Group as either the Approver or CC role, then the Dynamic Group needs to be defined with in a Dynamic Role and this Dynamic Role needs to be triggered in the workflow in the approver and/or CC role sections.

Resolution

You wish for the following Dynamic Group to be used in the EC Alert and Notification Workflow

   1.png

  1. Go to Manage Organisation, Pay and Job Structures
  2. Create a Dynamic Role in which you include the wanted Dynamic Group, in this case Test Group

2.png

  1. Go to the wanted Workflow and add the Dynamic role in approver step and/or the cc role

   3.png

  1. Save

 

SPECIAL NOTE: For MDF Alerts this has very different limitations - please refer to 2532558 - How To Configure MDF Alerts and Notifications for MDF Objects

See Also

2156278- How to set up EC Alerts and Notification using Business Rules

Keywords

EC Alert and Notifications, Dynamic Group, Workflow, , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM all versions