SAP Knowledge Base Article - Public

2354817 - How to Find SuccessFactors Product Version, Server, Timestamp and Release Details

Symptom

  • How to find the product version, Server and release details?
  • SuccessFactors Support team has requested the timestamp when an issue occurs.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Resolution

To find the SuccessFactors product version, timestamp and server, please follow the below instructions:

  1. From the Homepage, click on Profile icon ot the top right side of your screen
  2. Click on "About"
  3. A pop-up window opens with the product version, timestamp and server, etc

         

Note:

  • Server details are often required when reporting incidents for defects;
  • For the Release an example is 2611.20261019091732 where 2611 stands for the major release on which the SuccessFactors is running on i.e. in this case, the major release is of October 2026 (2H release of 2026) and "20261019091732" year/month/date/hour/min/sec of the current release i.e 2026(year)10(month)19(date)09(hour)17(Min)32(sec) and this part is the current build on which the SuccessFactors is running.
  • SuccessFactors builds get small bug fixes and performance improvements with the builds; however, regarding deployment/enablement of any new feature happens only in the major release which gets deployed twice in the year. First is the 1H release which happens in the month of April for Preview instances and in the month of May for Production instances and second is the 2H release which happens in the month of October for Preview instances and in the month of November for Production instances.

Keywords

Version, Server, Timestamp, time stamp, Release, Build, Datacenter, DC, SuccessFactors, Platform, Preview, Production, 1H, 2H, bug , KBA , LOD-SF-PLT-LHX , Latest Home Page Experience , How To

Product

SAP SuccessFactors HCM Suite all versions