SAP Knowledge Base Article - Public

2354817 - How to Find SuccessFactors Product Version, Server, Timestamp and Release Details

Symptom

  • Customers need to find the product version they are running;
  • SuccessFactors Support team has requested the timestamp when an issue occurs;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Resolution

To find the SuccessFactors product version, timestamp and server, please follow the below instructions:

  1. From the Homepage, click on your Profile icon on the top right side of your screen:
    Show_Information.png
  2. Select "Show version information";
  3. A pop-up window opens with the below information:

       about_sf.png

Important notes:

  • Server details are often required when reporting incidents for defects;
  • For the Release an example is 2411p23e.20250330063443

        2411 stands for the year and "20250330063443" year/month/date/hour/min/sec of the current release i.e 2025(year)03(month)30(date)06(hour)34(Min)43(sec).

  • For Recruiting Marketing Platform Users (Jobs2Web): If you are accessing our system via "clients.jobs2web.com" then server and timestamp information is not available and not required to investigate server slowness. Please still open a ticket with the Recruiting Marketing team and include the date and symptoms and the general timeframe of when this issue is occurring.

Keywords

Version, Server, Timestamp, time stamp, Release, Build, Datacenter, DC , KBA , LOD-SF-PLT-LHOM , Latest Home Page , How To

Product

SAP SuccessFactors HCM Suite all versions