2354903 - BI 4.1: Error #2170 when opening or converting SAP Dashboards file to PDF format

• Unable to open an SAP Dashboards file in BI launch pad.
• Or when converting Dashboards report to PDF file the following error message occurs:

"To access external data, this file must be trusted.

For a PDF file, in Adobe Reader, click Edit > Preferences > Security (Enhanced).

 For any other file type:

**Do NOT click OK until you have read all the following steps.**

1. Click OK to close this message and open the Adobe Settings Manager in a web browser.

2. Click Global Security Settings Panel.

3. On the Global Security Settings Panel:

a). In the "Always trust files in these locations" drop-down, select

Add location.

b). Click Browse for files.

c). Do one of the following:

- For a PowerPoint file, navigate to the PowerPoint.exe location. - For all other file types, navigate to the location of this file.

d). Click Open.

4. Close the Adobe Settings Manager. Re-open this file.

If the problem persists, contact the file creator or your system administrator.

Error: Error #2170

Connection Type: Web Service

File URL: file://PDFMedia023453/g/0.swf

External Data URL: http://localhost:8080/dswsbobje/services/XcelsiusWebServices"

• It is possible to Preview the file in Dashboards designer.

• SAP BusinessObjects Business Intelligence Platform 4.1
• SAP BusinessObjects Dashboards 4.1

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