SAP Knowledge Base Article - Preview

2354903 - BI 4.1: Error #2170 when opening or converting SAP Dashboards file to PDF format


  • Unable to open an SAP Dashboards file in BI launch pad.
  • Or when converting Dashboards report to PDF file the following error message occurs:


"To access external data, this file must be trusted.

For a PDF file, in Adobe Reader, click Edit > Preferences > Security (Enhanced).

 For any other file type:

**Do NOT click OK until you have read all the following steps.**

1. Click OK to close this message and open the Adobe Settings Manager in a web browser.

2. Click Global Security Settings Panel.

3. On the Global Security Settings Panel:

a). In the "Always trust files in these locations" drop-down, select

Add location.

b). Click Browse for files.

c). Do one of the following:

- For a PowerPoint file, navigate to the PowerPoint.exe location. - For all other file types, navigate to the location of this file.

d). Click Open.

4. Close the Adobe Settings Manager. Re-open this file.

If the problem persists, contact the file creator or your system administrator.

Error: Error #2170

Connection Type: Web Service

File URL: file://PDFMedia023453/g/0.swf

External Data URL: http://localhost:8080/dswsbobje/services/XcelsiusWebServices"

  • It is possible to Preview the file in Dashboards designer.



  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Dashboards 4.1


SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Dashboards 4.1


bi, bo, 4.1, dashboards, xcelsius, error, #2170, 2170, access external data, this file must be trusted, PDF, open, SWF, Adobe Reader, web service, preview, crossdomain, tomcat, root, xml , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.