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2354914 - BI 4.1: Request processing failed XLS 000009 error occurs when opening SAP Dashboards reports on iPad which language is set to Turkish


  • Users with Turkish language setting on iPad are getting "Request processing failed. (XLS 000009)" error message when opening any SAP Dashboards in SAP BI mobile application on iPad.
  • For all other users no errors occur e.g.: with Spanish, English or Italian language settings work fine.




  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Dashboards 4.1
  • SAP BI mobile application 6.3.11 Build 2(537657)


SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Mobile 6.0.0 for Android ; SAP BusinessObjects Mobile 6.0.0 for iOS


bi, bo, dashboards, xcelsius, ipad, bi mobile application, app, 4.1, android, ios, error, request processing failed, xls 000009, turkish, language, open, query result error , KBA , BI-RA-XL-MOB , Obsolete: Dashboards Mobile , Problem

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