SAP Knowledge Base Article - Preview

2357623 - Is it possible to access legacy SAP support cases closed prior to 01.01.2014 - SAP for Me

Symptom

  • Closed cases not visible anymore
  • Download old cases
  • Archived cases
  • Access old cases not created in Support Portal
  • Search for cases that were closed prior to January 1, 2014
  • How to access old cases created in the old SAP Support Portal
  • Search for 'legacy incidents'


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Environment

  • Support cases created in the SAP Support Portal
  • SAP for Me

Keywords

Legacy application, Legacy incidents, 15.08.2016, message, download old incidents , KBA , legacy incident , XX-SER-FORME , SAP for Me , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To

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