Symptom
- The start date on the class does not match the date in the registration notification.
- The date pattern on the class does not match the time pattern in the registration notification.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Set the user preference to a specific timezone and date pattern > Make sure the user has a valid email ID.
- Enroll the user in a class that uses a different time zone and/or date pattern than the user’s preferences.
- Observe that the email displays the date/time using the user’s time zone and date pattern, not the time zone of the class.
Cause
It happens because the user preference is set to a different timezone and date pattern than the timezone of the class.
Resolution
This is expected behavior. The registration email reflects the user’s preferences, so the time zone and date pattern in the email are based on the user’s settings.
Keywords
sf, successfactors, learning, lms, time, zone, timezone, registration, notification, class, email, user, pattern, date pattern, date, format , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-USR , User Entity , Problem
Product
SAP SuccessFactors Learning all versions
SAP Knowledge Base Article - Public