SAP Knowledge Base Article - Public

2358167 - User is still missing after User Sync job running - Onboarding 1.0


User who was once deleted from onboarding is still missing even after User Sync job runs.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Access Bizx.
  2. Navigate to the Onboarding Module.
  3. On the dashboard navigate to Security > Users.
  4. Certain users cannot be found.


User sync part in FoundationImport file on Super Admin contains a value for the tag UseDiff = "Yes".
If there is no UseDiff set, by default the value for UseDiff is Yes.
Users that are presented in the temporary table are not picked up by User Sync when UseDiff = "Yes".


In order to perform a full user sync you need to amend the value of UseDiff to No.

Please follow the steps below:

  1. Access Super Admin.
  2. Navigate to import/Export settings.
  3. Find the foundationImport file.
  4. Export the file.
  5. Make changes to the file as below to add UseDiff = "No".
  6. Re-Import the file.
  7. Run the sync job again.

<FoundationImportConfiguration id="SuccessFactorsUserImport">

Note: The cache in some cases would need to be reset. Please raise a ticket in this kind of case.


sf, success factors, ONB, OBD, on boarding, User Sync, ONB Sync, Corporate Structure Sync, Division, Department, Location, Legal Entity, UseDiff , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding