2359671 - How to Send the E-mail Notification via E-mail to a Partner/Third Party Support Team Assigned to an Incident

Symptom

How to send the e-mail notification via e-mail to a partner/third party support who is assigned to an incident.

Scenario:
You have assigned an Incident in the C4C to a third party support. A user has been created in the C4C system for third party support with e-mail address XYZ@ABCsupport.com so that
you can assign incidents to them within C4C as required. You have assigned the Incident to the third party support but no e-mail was received by them to alert them of the incident.

Product

SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

KBA , LOD-CRM-WKF , Workflow , How To

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