SAP Knowledge Base Article - Public

2359741 - Crystal Reports crashed, closed or stopped working

Symptom

  • Application crash.
  • Crystal Reports shuts down.
  • Crystal Reports stopped working.
  • Crystal Reports designer closed by itself.

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Cause

  • There are many reasons that may cause Crystal Reports to crash, like:
    • Exporting
    • Connecting to a relational data source
    • Connecting to a Universe
    • Printing
    • Connecting to the SAP BI Server
    • Parameter prompt
    • Report design issue with subreport
    • Content specific
    • Performing Specific Action
    • Others

Resolution

  • Based on the action preceded the crash of Crystal Reports, review the following SAP Knowledge Base Articles:
        
  • Exporting
          
    • 3254050 - Crystal Reports crash when exporting a report to Text or TTX, that contains a field displaying 65,534 characters
    • 2142053 - Crystal Reports crash on excel export: Crystal Reports has stopped working
    • 2033643 - Crystal Reports crashes with an error message: "Crystal Reports has stopped working" while exporting a report
    • 1441870 - Cannot export Crystal Reports with flash file to PDF
    • 1439011 - Error: "Memory Full" while exporting a Crystal Reports
    • 1213080 - Exporting to ODBC causes Crystal Reports to terminate
    • 1679017 - Exporting to PDF format a report that contains on-demand subreport causes Crystal Reports to close
    • 1320075 - Crystal Report crashes while retrieving data from HP Open view ServiceCenter Database
    • 2148546 - Crystal Reports of XML datasource is crashing on linked subreport preview
    • 1554337 - Crystal Reports 2008 crashes when connecting to SAP BusinessObjects Planning
        
            
  • Connecting to Database
       
    • 3254051 - Crystal Report crash when connecting to Oracle 18c, and adding a Table containing Memo
    • 2915018 - Crystal Reports crash when creating, or refreshing a report based of a Command Object that uses the Oracle function: listagg
    • 2480232 - Crystal Reports crash when selecting an existing ODBC connection to HANA
    • 1735635 - Crystal Reports 2011 crashes with MySQL 5.1
    • 2067003 - When creating a new report based on Salesforce.com Stored Procedure, Crystal Reports 2013 crashes
    • 1621593 - Crystal Reports 2011 crashes when trying to link tables in DB2 iSeries
    • 1941563 - Crystal Reports 2013 crash when reporting off Salesforce.com
    • 2174282 - Crystal Reports 2013 crash when connecting to Salesforce.com and selecting the option: Use Analytic API
    • 2247113 - Crystal Reports 2013 crash when refreshing a report based off a custom Salesforce Query ( SOQL )
    • 2177883 - Crystal Reports 2013 crash when attempting to logon to Salesforce.com
    • 1730515 - Crystal Reports 2008 crashes when selecting the SAP Toolbar
    • 1641745 - Crystal Reports 2011 crashes when selecting the SAP Toolbar
    • 1246462 - Crystal Reports crashes when tables are updated to a SQL Server Stored Procedure using Set Data Source Location
    • 2120365 - SAP Crystal Reports 2013 crashes on adding a second table to Progress OpenEdge connection
    • 1708942 - Crystal Report crashes when selecting Named Sets in Member Selector from OLAP Expert in CR Designer 2008.
    • 1399830 - Crystal Reports 2008 designer closes unexpectedly when logging onto localhost ODBC DSN
          
  • Action Specific
      
    • 3254011 - Crystal Reports crash when trying to save, rename, or disconnect a Custom Function
    • 2282307 - SAP Crystal Reports 2013 crashes on Report creation Wizard
    • 1604522 - Crystal Reports 2011 crashes when two tables are selected from Database Expert
    • 2221121 - Crystal Reports 2013 is crashing on Table linking
    • 1839151 - Error received : 'Crystal Reports has stopped working', when adding two or more tables in Crystal Report.
    • 1521101 - When opening Crystal Reports, it displays the Start Page and then crash
    • 1342328 - Error: "CRw32.exe has encountered a problem and need to be closed" while creating a new connection in Crystal Reports
    • 1791115 - Crystal Reports designer crash when navigating through the page of a report.
    • 1883150 - SAP Crystal Reports 2011 shuts down when linking tables
    • 2240736 - Report page navigation crashes Crystal Reports 2013 Designer
    • 1820420 - Crystal Reports 2011 Crashes when Browsing for ODBC File DSN
    • 2371277 - Crystal Reports crashes on File Open or Save dialog
        
              
  • Printing
     
    • 1564783 - Crystal Reports 2008 crashes when trying to access Page Setup
    • 1245185 - Crystal Reports 2008 crashes on attempt to print or "Out of Memory" error in Page Setup
            
         
  • Subreports related
      
    • 1429911 - Crystal Reports 2008 terminates unexpectedly while inserting a sub-report based on a Business View
    • 1358966 - Crystal Reports crashes when report passing parameters using add command statement in sub-report is refreshed or run
    • 1855738 - Crystal Reports Crashes when inserting Sub Reports based on BV with Dynamic Connection
    • 1955638 - Crystal Reports crashes when updating subreport table aliases names
    • 1680552 - Crystal Reports 2008 crashes when inserting subreport based on Business View Manager.
    • 1669445 - Crystal Reports crash when adding a new subreport
        
       
  • Universe related
       
    • 2142387 - Application Exception Error occurs when refreshing a report in Crystal Reports based off a Universe
    • 1706630 - Crystal Reports 2011 close when attempting to create a report based off a Universe that uses contexts
    • 1495376 - faulting application crw32.exe when opening Crystal Report based on a Universe
       
       
  • On Parameter Prompt
       
    • 1314259 - Crystal Reports crashes on parameter prompt
    • 1358966 - Crystal Reports crashes when report passing parameters using add command statement in sub-report is refreshed or run
         
        
  • Content specific
       
    • 1667657 - Crystal Reports terminate unexpectedly when refreshing a report that contains summarized memo fields that contains large number of characters
    • 1957618 - Crystal Reports Designer and CR .NET Windows.Form viewer will crash if an embedded image is in report
    • 1875083 - Crystal Report for Enterprise crashes when resizing report section or when running the report after inserting a flash object.
    • 1213980 - Crystal Reports crash when inserting a picture in the format: JPEG or BMP
    • 2030577 - Crystal Reports 2013 Crashes on Use of Textbox, Crystal for Visual Studio doesn't allow textbox editing
    • 1887024 - Crystal reports 4.1 crashes when some text is copied and pasted to a formula window
       
         
  • BI/BOE Server connectivity
       
    • 1383057 - Crystal Reports with subreport hangs when saving a report to enterprise and returned the error "Failed to read data from report file.
    • 1618349 - Crystal Reports crashes when saving a report to the Repository
    • 1614843 - Error: "Item 1 was not found in the collection" in Crystal Reports 2011 when trying to save reports to Enterprise in SAP BO BI 4.0.
    • 1977009 - Can not connect to Enterprise from Crystal Reports designer
       
        
  • Other
            
    • 3007987 - Crystal Reports 2020 starts, then crashes after few seconds ( Toolbar )
    • 2723689 - Error: "Crystal Reports has stopped working" when starting Crystal Reports
    • 1520706 - Error: 'Crystal Report has stopped working' when opening Crystal Reports in MS Windows 7
    • 1758591 - Crystal Reports for Enterprise crashes when reaching a certain amount of memory
    • 1599689 - Error: Crystal Reports Has Stopped Working
    • 1200756 - Crystal Reports 2008 designer stops working in Visual Studio 2008 on Vista
    • 2012565 - Crystal Reports for Visual Studio application Crash in Service Pack 9 - this.crystalReportViewer1.CachedPageNumberPerDoc = 10

Keywords

KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020