SAP Knowledge Base Article - Public

2360120 - Emergency Contact Primary Flag Mapping is not working ONB-EC - Onboarding


  • Error message (as on the screenshot below) is shown when you go to Manage Pending hires and click on hire button







  • Onboarding
  • Employee Central/ Manage Pending Hires

Reproducing the Issue

  • Go to ONB – EC mapping page in Admin Center
  • Add mapping for Emergency Contact Information, Primary field


  • Go to Manage Pending Hires
  • Click on hire button


  • Mapping is saved Incorrectly via UI


For customers:

  • Please contact with implementation team to resolve the problem

For partners:

Please use the following workaround:

  • Go to Provisioning
  • Download xml file on "Import Export for EC Integration Template"
  • Find "emergencyContactPrimary. [1].primary-flag" and replace it to "emergencyContactPrimary. [1].primary_flag"
  • Upload xml back

These steps must be repeated after each save in ONB-EC mapping page via UI

The issue will be resolved in 1611 release.




  • Onboarding EC mapping
  • Emergency Contact primary flag.
, KBA , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding all versions