SAP Knowledge Base Article - Preview

2360708 - How to request Remote Support Service incl. GoLive, Migration, Early Watch Check, COE certification


You were advised to or would like to request an SAP Support Service.
You would like to know if the required service is covered in your contract or would be chargeable.

This KBA contains the details about how to receive remote services and the prerequisites.



SAP offers several Support Services, which are outlined here.

(Cost or availability of certain services depends on customer contracts and support offerings)

This KBA covers the request channel for the following services:

  • GoingLive Check
  • GoingLive Functional Upgrade Check
  • OS/DB Migration Check
  • EarlyWatch Check
  • Remote Performance Optimization
  • Upgrade Weekend Support
  • Customer CoE Certification: Primary Certification
  • Customer CoE Certification: Advanced Certification
  • Continuous Quality Checks (CQC/ TQC) for Enterprise Customers listed here

    If you wish for another service listed on SAP Support Services, please check the request channel there.


Remote Service, Service Booking, Go Live, Upgrade, OS/DB Migration, EarlyWatch Check, Continuous Quality Checks, CQC, TQC, Request a Service, Service Request , KBA , cqc , SV-BO-REQ , Request for Remote Service , BC-INS-MIG , OS/DB Migrations with SWPM and DB refresh , SV-ES-SAC , Support Advisory Center , How To

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