SAP Knowledge Base Article - Public

2362304 - White screen when importing data model

Symptom

Unable to import a Succession/Country Specific succession data model as we get a white screen, also the import of a blank Succession/Country Specific succession data model is not fixing the issue.

Environment

  • SAP SucessFactors Employee Central
  • SAP SucessFactors Employee HXM Core
  • SAP SucessFactors Employee Platform

Reproducing the Issue

  1. Go to provisioning
  2. Try to import succession data model
  3. See white screen. 

For Customer Support:

  1. Go to splunk
  2. You might see error like below:
    Vendor name didn't set up. Please set up vendor configration through Admin Tool!
    No vendor is configured on this system! Please configure a vendor on Document Management Service setup page in Admin Center.

Cause

By mistake Document Mangement Services option would have been enabled.

Resolution

To resolve the issue, follow the steps:

  1. Disable the Document Mangement Services option in provisioning.
  2. Import blank Country-specific Succession Data model.
  3. Code Copied below an example of blank country-specific succession data model:
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE country-specific-fields PUBLIC
    "-//SuccessFactors, Inc.//DTD Country Specific Field Configuration//EN"
    "http://svn/viewvc/svn/V4/trunk/src/com/sf/dtd/country-specific-fields.dtd?view=co">
    <country-specific-fields>
    </country-specific-fields>
  4. Then immediately import Succession Data Model either your configured one or from latest release. If this data model import also has white/blank screen issue follow the steps 2 and 3 for succession data model.
  5. Now import the required Country specific data model, make sure that the fields defined here is also defined in succession data model (if having same id under same element) are having same attributes (visiblity, required, pii etc). Only label can be different, otherwise datamodels can get courrupted again.

See Also

2080023 - Blank Provisioning Screen - Employee Central URL

Keywords

SuccessFactors, Employee Central, Data Model Imports, White screen, Blank screen , KBA , document management service , vendor , white screen when importing data model , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , LOD-SF-PLT-DOC , Document Management , LOD-SF-EC-PRV , Provisioning Changes , LOD-SF-PLT-DMC , Data Model Changes , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core 1608