2363269 - Dump GETWA_NOT_ASSIGNED in CL_IM_AI_IM_MAIL_FORMS in SolMan system

In your Solution Manager system you find a short dump in ST22:

Category ABAP Programming Error
Runtime Errors GETWA_NOT_ASSIGNED
ABAP Program CL_IM_AI_IM_MAIL_FORMS========CP
Application Component SV-SMG-SUP

in the following cases :

1. When creating an incident from a managed system, you get this error message:

"Because of error 513, no message was created in Support Desk System." Technical error message number is BCOS005 .

2. Job SM:REFRESH MESSAGE STATUS that runs program AI_CRM_IM_UPDATE_FROM_SAP is canceled
3. Job SM:ITTM_SET_OVERDUE_STATUS running program AI_CRM_PROCESS_SLA is canceled
4. When creating a incident in sm_crm you get a BSP error, you find a dump in GETWA_NOT_ASSIGNED in ST22
5. System Monitoring is enabled to create Automatic Incidents but this is not happening.
6. When Focused Build Release Batch Import (/SALM/BATCH_IMPORT_TRIGGER) triggers document status change and then ppf mail action is executed. So the error is raised when trying to send mail using mail forms.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

• SAP Solution Manager 7.1
• SAP Solution Manager 7.2 

Error 513, BCOS005, BACK RFC , Mail Form, REFRESH MESSAGE STATUS, AI_CRM_IM_UPDATE_FROM_SAP, ITTM_SET_OVERDUE_STATUSAI_CRM_PROCESS_SLA,  SAPLCRM_ACTION_OB, CL_CONTEXT_MANAGER_PPF,  CL_AI_CRM_SLA_UTIL , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem