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2363269 - Dump GETWA_NOT_ASSIGNED in CL_IM_AI_IM_MAIL_FORMS in SolMan system

Symptom

In your Solution Manager system you find a short dump in ST22:

Category ABAP Programming Error
Runtime Errors GETWA_NOT_ASSIGNED
ABAP Program CL_IM_AI_IM_MAIL_FORMS========CP
Application Component SV-SMG-SUP

in the following cases :

  1. When creating an incident from a managed system, you get this error message:

2016-09-13_10-20-41.jpg

"Because of error 513, no message was created in Support Desk System." Technical error message number is BCOS005 .

  1. Job SM:REFRESH MESSAGE STATUS that runs program AI_CRM_IM_UPDATE_FROM_SAP is canceled
  2. Job SM:ITTM_SET_OVERDUE_STATUS running program AI_CRM_PROCESS_SLA is canceled
  3. When creating a incident in sm_crm you get a BSP error, you find a dump in GETWA_NOT_ASSIGNED in ST2
  4. System Monitoring is enabled to create Automatic Incidents but this is not happening. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2 

Product

SAP Solution Manager 7.1

Keywords

Error 513, BCOS005, BACK RFC , Mail Form, REFRESH MESSAGE STATUS, AI_CRM_IM_UPDATE_FROM_SAP, ITTM_SET_OVERDUE_STATUSAI_CRM_PROCESS_SLA,  SAPLCRM_ACTION_OB, CL_CONTEXT_MANAGER_PPF,  CL_AI_CRM_SLA_UTIL , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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