In your Solution Manager system you find a short dump in ST22:
Category ABAP Programming Error
Runtime Errors GETWA_NOT_ASSIGNED
ABAP Program CL_IM_AI_IM_MAIL_FORMS========CP
Application Component SV-SMG-SUP
in the following cases :
- When creating an incident from a managed system, you get this error message:
"Because of error 513, no message was created in Support Desk System." Technical error message number is BCOS005 .
- Job SM:REFRESH MESSAGE STATUS that runs program AI_CRM_IM_UPDATE_FROM_SAP is canceled
- Job SM:ITTM_SET_OVERDUE_STATUS running program AI_CRM_PROCESS_SLA is canceled
- When creating a incident in sm_crm you get a BSP error, you find a dump in GETWA_NOT_ASSIGNED in ST22
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Error 513, BCOS005, BACK RFC , Mail Form, REFRESH MESSAGE STATUS, AI_CRM_IM_UPDATE_FROM_SAP, ITTM_SET_OVERDUE_STATUSAI_CRM_PROCESS_SLA, SAPLCRM_ACTION_OB, CL_CONTEXT_MANAGER_PPF, CL_AI_CRM_SLA_UTIL , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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