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2363559 - Introscope Push not working - monitoring metrics are gray

Symptom

You notice that the System Monitoring metrics are mostly gray, or at least those which depend on the Enterprise Manager.

By checking the SapDpcPush.log in the logs folder of the Introscope Enterprise Manager, you find the following:


9/02/16 04:48:31 PM CEST [INFO] [Manager.SapPush.<SID>] Reloading <SID>.e2emai.properties
9/02/16 04:48:31 PM CEST [ERROR] [Manager.SapPush.<SID>] Problem loading file /usr/sap/<SID>/wilyintroscope/sap/<SID>.e2emai.properties
java.io.FileNotFoundException: sap/<SID>.e2emai.properties (The file access permissions do not allow the specified action.)
at java.io.FileInputStream.<init>(FileInputStream.java:138)
at java.io.FileReader.<init>(FileReader.java:72)
at com.sap.introscope.em.push.PushConfiguration.loadFromFile(PushConfiguration.java:257)
at com.sap.introscope.em.push.PushConfiguration.checkIfUpdateRequired(PushConfiguration.java:273)
at com.sap.introscope.em.push.PushConfiguration.access$0(PushConfiguration.java:268)
at com.sap.introscope.em.push.PushConfiguration$1.run(PushConfiguration.java:75)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:351)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:178)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 
 


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Environment

  • Solution Manager 7.x
  • Introscope Enteprise Manager 9.x

Product

SAP Solution Manager 7.1

Keywords

KBA , XX-PART-WILY , Introscope by CA Technologies , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem

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