Symptom
- The Curriculum Status standard report does not show the status for an Exam or Quiz if the status is Failed
- This includes both LMS and SCORM quizzes and exams
Environment
- SAP SuccessFactors
- Learning Management System (LMS)
Reproducing the Issue
- An Exam or Quiz item is set to be marked as completed even on failure
- A Failed status is successfully returned by the item
- Learning History of the user shows the item has failed (evidence that the failure has been successfully recorded)
- Test Quiz "TROW Turtle Quiz Item - Take 2" was failed:
- The user runs his/her own Curriculum Status report (standard/system report)
- The report shows the Quiz/Exam item, but shows no value for the Status (no pass or fail)
- Test Quiz "TROW Turtle Quiz Item - Take 2" shows no value for Item Completion Status ID or Item Completion Status Description:
Cause
- This is due to the report design and how the Failure status is stored in the database
- When the Quiz or Exam is failed, the failure is stored in a different report field (PH_CBT_CPNT.FAILURE_CMPL_STAT_ID)
- This field is not included on the Curriculum Status system report
Resolution
There are 2 options:
- Use a different report to obtain the Quiz / Exam status
- For SCORM, use the SCORM Exam Details report
- For LMS based Quizzes, the "User Quiz Data (CSV)" report provides the failed/complete status per user
- Create a custom report that pulls in the details needed
- Professional Services can assist with this
- Or find help on our SuccessFactors Community
Also note that Enhancement Requests have been submitted to request changes to the current system reports:
Keywords
SF SuccessFactors LMS Learning Management System report reporting system standard out of box oob curricula curriculum status item user learning history fail failure failed incomplete complete pass success , KBA , LOD-SF-LMS-CUR , Curricula , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning 1602