2364928 - Enabling HTTPS in SAP HANA Studio returns error 'sapstartsrv service not started'

You enabled HTTPS for secure communication in SAP HANA and now you are experiencing some - if not all - of the following symptoms:

• The HANA system shows yellow status in the Systems View of the SAP HANA Studio with error 'sapstartsrv' service not started. This indicates that sapstartsrv cannot be reached.

•  The sapstartsrv service is missing in the Services section of the Landscape tab:

• Functions Start System, Stop System, and Restart System are no longer available in the SAP HANA Studio:

• The Error Log View of the SAP HANA Studio shows a SAPControl request failed message with the following error:

• The OS console shows that sapstartsrv is using a PKI certificate. You can confirm this by executing command openssl s_client -connect <host>:50014

• Additionally, errors like the following confirm that this type of certificate is not valid for SSL / TLS secure communication:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

HANA Database (Revision/SPS independent)

SAP HANA Studio (Revision independent)

SAP HANA Studio, SAP Start Service Logon, SAPControl, HTTPS, sapstartsrv, unable to find valid certificate path to requested target , KBA , HAN-STD-ADM-DBA , SAP HANA Studio (Eclipse) Admin Tooling , HAN-DB-SEC , SAP HANA Security & User Management , Problem