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2364928 - Enabling HTTPS in SAP HANA Studio returns error 'sapstartsrv service not started'

Symptom

You enabled HTTPS for secure communication in SAP HANA and now you are experiencing some - if not all - of the following symptoms:

  • The HANA system shows yellow status in the Systems View of the SAP HANA Studio with error 'sapstartsrv' service not started. This indicates that sapstartsrv cannot be reached.

error.PNG

  •  The sapstartsrv service is missing in the Services section of the Landscape tab:

 sapstartsrv_missing.PNG

  • Functions Start System, Stop System, and Restart System are no longer available in the SAP HANA Studio:

 start_stop_restart.PNG

  • The Error Log View of the SAP HANA Studio shows a SAPControl request failed message with the following error:

 ab2_unable to find valid certification path to requested target_2.PNG

  • The OS console shows that sapstartsrv is using a PKI certificate. You can confirm this by executing command openssl s_client -connect <host>:50014

 ab2_console_pki_cert.PNG

  • Additionally, errors like the following confirm that this type of certificate is not valid for SSL / TLS secure communication:

 error_27.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

HANA Database (Revision/SPS independent)

SAP HANA Studio (Revision independent)

Product

SAP HANA, platform edition all versions

Keywords

SAP HANA Studio, SAP Start Service Logon, SAPControl, HTTPS, sapstartsrv, unable to find valid certificate path to requested target , KBA , HAN-STD-ADM-DBA , SAP HANA Studio (Eclipse) Admin Tooling , HAN-DB-SEC , SAP HANA Security & User Management , Problem

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