2365614 - How to remove Logo and Red X's from email notifications

• Customer is receiving a red x instead of the SF Logo when they receive an email notification from SuccessFactors

• Or customer just wants to remove the SF logo from the email notifications. The solution is the same for both.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HXM Suite

1. When you make a change in the system, such as launch a form, the system will send an email notification to the respective parties. E.g. Admin.
2. The received email notification will often have a red X appearing where the logo and footer images should be. 

• When the email arrives Outlook will often block the logo from appearing as a security measure.
• This is a standard feature of Outlook, and you have to click on the 'Click here to download pictures' text, to access the logo and footer images. 

• You will need to check with your email client instruction on how to download the picture
• If you would like instead to remove the logo and red X you can follow the below steps:

1. Go to Admin Center > Company Settings > Company System and Logo Settings > DISABLE the 'Enable HTML email notifications' feature
   
   
2. Save  (you may need to log out and back in for change to take affect)
3. make a change such as launching a form
4. the logo and red X's should no longer be displaying in the email notification:
   
   

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