SAP Knowledge Base Article - Public

2365614 - Logo Header is showing as Red X's in email notifications

Symptom

  • As a SuccessFactors user, you are receiving a red x instead of the SF Logo when getting an email notification from SuccessFactors.
  • When an email notification is triggered to your inbox, you expect to see the logo properly on the top or footer but you only see Red X icons for each of the images. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

with_redX.JPG

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. When you make a change in the system, such as launch a form, the system will send an email notification to the respective parties. E.g. Admin.
  2. The received email notification will often have a red X appearing where the logo and footer images should be. 

Cause

  1. When the email arrives Outlook will often block the logo from appearing as a security measure. This is a standard feature of Outlook.
  2. The logo is not configured in 'Upload Company Logo' page.

Resolution

You have to click on the 'Click here to download pictures' text, to access the logo and footer images.

You may also want to check if the logo is correctly uploaded. To do so, refer to KBA - 2303455 - How to manage Company Logo in System Email Notifications.

See Also

Keywords

Email Logo and Footer, Email Red X, Email Notifications, BizX - Platform, Performance Management, Analytics, White empty box, email footer, email header, click here to download picture , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-JAM-EML , Email Notification Issues , How To

Product

SAP SuccessFactors HCM Suite all versions