SAP Knowledge Base Article - Public

2365614 - How to remove Logo and Red X's from email notifications


  • Customer is receiving a red x instead of the SF Logo when they receive an email notification from SuccessFactors
  • Or customer just wants to remove the SF logo from the email notifications. The solution is the same for both.

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SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. When you make a change in the system, such as launch a form, the system will send an email notification to the respective parties. E.g. Admin.
  2. The received email notification will often have a red X appearing where the logo and footer images should be. 


  • When the email arrives Outlook will often block the logo from appearing as a security measure.
  • This is a standard feature of Outlook, and you have to click on the 'Click here to download pictures' text, to access the logo and footer images. 


  • You will need to check with your email client instruction on how to download the picture
  • If you would like instead to remove the logo and red X you can follow the below steps:
  1. Go to Admin Center > Company Settings > Company System and Logo Settings > DISABLE the 'Enable HTML email notifications' feature

  2. Save  (you may need to log out and back in for change to take affect)
  3. make a change such as launching a form
  4. the logo and red X's should no longer be displaying in the email notification:



Email Logo and Footer, Email Red X, Email Notifications, BizX - Platform, Performance Management, Analytics. , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-JAM-EML , Email Notification Issues , How To


SAP SuccessFactors HXM Suite all versions