2365614 - Logo Header is showing as Red X's in email notifications

• As a SuccessFactors user, you are receiving a red x instead of the SF Logo when getting an email notification from SuccessFactors.
• When an email notification is triggered to your inbox, you expect to see the logo properly on the top or footer but you only see Red X icons for each of the images. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM Suite

1. When you make a change in the system, such as launch a form, the system will send an email notification to the respective parties. E.g. Admin.
2. The received email notification will often have a red X appearing where the logo and footer images should be. 

1. When the email arrives Outlook will often block the logo from appearing as a security measure. This is a standard feature of Outlook.
2. The logo is not configured in 'Upload Company Logo' page.

You have to click on the 'Click here to download pictures' text, to access the logo and footer images.

You may also want to check if the logo is correctly uploaded. To do so, refer to KBA - 2303455 - How to manage Company Logo in System Email Notifications.

• KBA - 2303455 - How to manage Company Logo in System Email Notifications
  
• KBA - 3356396 - White empty box displaying on email footer
  

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