SAP Knowledge Base Article - Preview

2365694 - The Recipient of an Incoming E-Mail is Not Shown in The Interactions Pane of a Ticket

Symptom

When checking an incoming e-mail in the interaction pane in a ticket, only the sender is displayed but not the recipient.


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Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

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