2365973 - When sent back, Workflow on Payment Info returns wrong screen

Incorrect Payment Information Portlet (PIP) is displayed when workflow is sent back to employee

Prerequisite:

You have configured Payment Info Portlet (PIP) for use

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You have configured a workflow and rule changes made to Employee PIP.

Initiator (applicant)

User login (or proxy as user)

Payment Info Portlet > Edit (to make change)

Eff Date = enter date > Proceed

Select field to amend such as “Bank Country” (ex = United States) on main screen if need be. 

Click on Save. 

Complete workflow request - Confirm

Approver 

User login (or proxy as approver)

Open Workflow (from initiator).  

Click on Send Back. 

Initiator (applicant)

User login (or proxy as user)

Open up workflow sent back in To Do Portlet.  

Click on “Update” 

The portlet being seen via the update is the wrong one. 

The base object (Above from config UI) is being displayed  instead of cust portlet (Below from manage data).

MDF workflow screens does not show the Manage Data page

It always shows the UI as what is shown in - Config UI screen.

This is the expected bhaviour, with regard to Payment Information Workflows – they do not respect set system config

There is not loss of information. 

Raise Enhancement Request: 

SuccessFactors value and appreciate your opinion, so please take a few minutes to submit an enhancement request through "SAP SuccessFactors Community Portal". The enhancement team will have a look at and comment, as they feel appropriate.

#2357850 - Distorted or Incorrect Fields Sequence in Workflow Approval#

send back workflow Payment Info   , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-PAY , Payment Information (Bank Information) , Product Enhancement