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2366822 - Failed to upgrade this document (LO 01400) - Invalid pointer error displayed in Live Office


  • "Failed to upgrade this document (LO 01400) - Invalid pointer" error displayed in Live Office when trying to upgrade Live Office document based on a webi report or several parts of the webi report

LO 01400.png

  • The document was created in SAP BusinessObjects XI 3.1
  • Error is raised only with a LO objects based on webi report containing a section and its data is purged.
  • Web intelligence used in LO report is upgraded from SAP BuniessObjects version XI 3.1



  • SAP BusinessObjects Business Intelligence Platform 4.1 SP5 onwards
  • SAP BusinessObjects Business Intelligence Live Office 4.1 SP5 onwards
  • Microsoft Office Excel, Word, Powerpoint


SAP BusinessObjects Business Intelligence platform 4.1


LO, LO 014100, Invalid pointer , KBA , BI-BIP-LO , Live Office , BI-RA-WBI , Web Intelligence , Problem

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