SAP Knowledge Base Article - Preview

2366829 - Getting error: Neither 'server' nor 'client' jvm.dll was found at JRE_HOME while installing the tomcat service manually


The Tomcat service is not appearing in the Central Configuration Manager (CCM) and does not appear in Windows Services after upgrade/downgrade to a Patch or Support Pack.

If we manually try to add the service fails with below error:

D:\Program Files (x86)\SAP BusinessObjects\tomcat\bin>service.bat install BOEXI40Tomcat

Neither the JAVA_HOME nor the JRE_HOME environment variable is defined
Service will try to guess them from the registry.
Installing the service 'BOEXI40Tomcat' ...
Using CATALINA_HOME: "D:\Program Files (x86)\SAP BusinessObjects\tomcat"
Using CATALINA_BASE: "D:\Program Files (x86)\SAP BusinessObjects\tomcat"
Using JAVA_HOME: ""
Using JRE_HOME: ""
Warning: Neither 'server' nor 'client' jvm.dll was found at JRE_HOME.
Using JVM: "auto"



  • SAP BusinessObjects Business Intelligence Platform 4.2 SP2 patch2
  • Tomcat 8
  • Windows 2012 Server


SAP BusinessObjects Business Intelligence platform 4.2


tomcat, service, missing, Neither, 'server' nor 'client', jvm.dll, JRE_HOME. , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.