Symptom
The Diagnostics Agent doesn't start. In the dev_jstart.new file, you can see an error like below:
I [Thr 01] MtxInit: 30002 0 2
F [Thr 01] *** ERROR => SfCreateShm: Shm in use by process 787224. [jsfxxshm_mt. 1277]
F [Thr 01] *** ERROR => SfEStartupError: SfCInstanceManager::initShm: SfCreateShm failed (rc = 13 already in use) [sfxxinst.hpp 406]
F [Thr 01] *** ERROR => Operation failed: SfEStartupError: SfCInstanceManager::initShm: SfCreateShm failed (rc = 13 already in use) [sfxxmain_mt. 1186]
F
F ********************************************************************************
F *** ERROR => Shared memory initialization failed.
F ***
F *** Please see section 'Instance initialization issues'
F *** in SAP Note 1316652 for additional information and trouble shooting advice.
F ********************************************************************************
F
F [Thr 01] *** LOG => exiting (exitcode -21001, retcode 2).
This process number changes from case to case.
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Environment
Diagnostics Agent start-up.
Product
Keywords
Diagnostics Agent not starting Diagnostics Agent fails to start , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem
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