Symptom
Admins may notice that after inactivating an item, the item is still showing in the 'Assigned Items' tab of the user record (Learning Administration side) even if the item is no longer showing on the user's learning plan.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Assign an item to a user >
- Inactivate the item >
- Go to the user's record and notice that the item is still showing in the 'Assigned Items' tab (or 'Completed Items' tab if the user has completed it in the meantime).
Cause
This is an expected behaviour of the system.
Resolution
As per the feedback received by Engineering and Product Management Team, after inactivating an item it is expected to be able to assign the inactive item from the Learning Administration side, it is therefore also expected that the inactive item is still displayed in the 'Assigned Items' tab of the user record.
See Also
Keywords
lms, learning, sf, successfactors, inactive, item, items, assigned, tab, user, users, inactivate, behavior , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , How To