Symptom
- When users are trying to login to LMS using the nativelogin URL, they are getting a blank screen or the landing page is not loading for them.
- When we proxy in as them it all appears fine and if they access via Chrome it works fine.
- The issue is when they access via IE.
Environment
- SAP HCM suite
- Learning Management System (LMS)
- User interface
Reproducing the Issue
- Login to user side using IE and nativelogin or standalone LMS URL.
- You will see blank screen upon login.
Cause
The issue is caused by the browser configuration.
Resolution
The users need to disable the Enterprise Mode on their IE.
- Press the ALT key on your keyboard to enable the below menu
- Select Tools
- Uncheck Enterprise mode
- The page should load immediately
Keywords
SAP, SF, SuccessFactors, LMS, IE11, Windows 10,blank learning screen,not loading, user, enterprise mode, browser , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-TIL , Landing Page and Tiles , Problem
Product
SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508