SAP Knowledge Base Article - Preview

2369623 - Ticket Type Defaults to Employee Support Ticket While Creating New Tickets in Service Work Center.

Symptom

Ticket Type defaults to Employee Support Ticket, even if we have defined the Document Types in Tickets for Customer Support and Tickets for Employee Support. You are not able to see any other drop-down options except Employee Support Ticket.


Read more...

Environment

SAP Cloud for Customer/Service

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Employee Support, Service, Employee Support Ticket, Customer Support, C4C, Ticket Type, Type, Defaulted, Default, Create, New, Ticket, Work Center, User, , KBA , ticket type , employee support ticket , customer support , LOD-CRM-SRP , Service Request Processing , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.