SAP Knowledge Base Article - Public

2369963 - Thumbnail image for Survey or Learning Item not visible in Learning Plan

Symptom

Thumbnail image was updated in LMS Admin for Surveys along with the other entities, however, the thumbnail image for Surveys is not displayed in Learning Plan on User side.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Navigate to System Admin > Configuration > Images
  2. Change the Survey thumbnail
  3. Proxy a User with a survey assigned to verify that the survey thumbnail is not displayed

Cause

showItemThumbnailPhotosGlobally should be enabled to display the entity's thumbnails on the User's Learning Plan.

Resolution

  1. Go to the Learning Administration
  2. Navigate to System Admin > Configuration > System Configuration
  3. Select the LMS_ADMIN and edit it
  4. Search for ‘showItemThumbnailPhotosGlobally’
  5. Change it to true (showItemThumbnailPhotosGlobally=true)
  6. Click Apply changes

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Keywords

Thumbnail, Image, Icon, showItemThumbnailPhotosGlobally, Survey , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions