Symptom
This KBA explains the reason why the consumer proxy "CO_SFI_SE_SFSFUSER_UPSERT_RC" is failing with the error 503 even though the API server on SFSF end was up and running
Environment
HCI, SAP HCM , BizX
Reproducing the Issue
1. Log into HCM system.
2. Run the employee synchronization program.
3. CO_SFI_SE_SFSFUSER_UPSERT_RC interface fails with 503 Service Unavailable error.
This can also be reproduced by going into SOAMANAGER and then pinging the respective consumer proxy
Cause
Following might be the root cause:
1. The configuration for this consumer proxy might not be done.
2.The respective cosumer proxy is not configured correctly with the HCI URL.
Resolution
Please configure the consumer proxy correctly by filling in the right iFlow in HCI which needs to be triggered, followed by the correct tenant URL under computer access name.
See Also
The integration scenarios of the add-on use the following services:
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General services:
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com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLoginQueryResult
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com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLogoutQueryResult
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com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingCancelJobQueryResponse
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com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingSubmitJobQueryResponse
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com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingGetJobStatusQueryResponse
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com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingGetJobResultEmbeddedQueryResponse
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com.sap.SFIHCM01.hcm2bizx.SFSFAPIDictionaryDescribeSFObjectsExResult
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com.sap.SFIHCM01.hcm2bizx.SFSFAPIDictionaryListSFObjectsResult
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Services for the integration scenario for employee data:
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com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLoginQueryResult
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com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLogoutQueryResult
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com.sap.SFIHCM01.hcm2bizx.SFSFUserUpsertRequestConfirmation
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Services for the integration scenario for compensation data:
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com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLoginQueryResult
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com.sap.SFIHCM01.hcm2bizx.SFSFSessionHandlingLogoutQueryResult
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com.sap.SFIHCM01.hcm2bizx.SFSFCompensationManagementUpserRequestConfirmation
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com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingSubmitJobQueryResponse
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com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingGetJobStatusQueryResponse
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com.sap.SFIHCM01.hcm2bizx.SFSFQueryHandlingGetJobResultEmbeddedQueryResponse
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com.sap.SFIHCM01.hcm2bizx.SFSFAPIDictionaryDescribeSFObjectsExResult
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com.sap.SFIHCM01.hcm2bizx.SFSFAPIDictionaryListSFObjectsResult
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Keywords
KBA , LOD-SF-INT-SAP , Please use LOD-EC-INT* , LOD-SF-INT-HCI , Standard SF to 3rd Party CPI (HCI) Content , Problem