SAP Knowledge Base Article - Preview

2370775 - Multiple Tickets Are Created From Direct Messages Sent To Customer In Facebook

Symptom

When replying to a ticket with Direct Message directly from Facebook, a new ticket is created in SAP Cloud for Customer.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

Facebook, Direct Message, Reply, Ticket , KBA , LOD-CRM-EMP , Employee , How To

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