SAP Knowledge Base Article - Public

2371113 - Class Duration Not Correct in SuccessFactors Learning


The duration of a scheduled offering is not the same as the length specified in the item


SAP SuccessFactors Learning

Reproducing the Issue

  1. Create a new Scheduled Only item (ILT)
  2. Set the length value while creating this item
  3. Once the item is created, go into the item and change the length value in the extended summary
  4. Schedule the item
  5. The End Time is calculated automatically, the duration will be the value of the original length column instead of the new one


  • The length value of the item is used as the default duration for a class until it is changed
  • The length is also used to set the Total Hours value while recording a learning event
  • The segment duration is the real value that is used while scheduling a class


  • The End Time for the offering can be changed after it has already been scheduled (Flash UI) - In the Admin UI 2005 it is possible to use the "Agenda" tab to check the Class segments and edit it.
    1. Go to the scheduled offering and click the Segments section
    2. Double-click the green block that displays when the offering is in the calendar view
    3. Now the times can be changed for the segments
  • The default duration can also be changed at the item level
    1. Go to the item and click on Segments (Agenda Template in Admin UI 2005)
    2. The Duration field of each segment can be changed here
    3. Now when the item is scheduled the End Time will use this value instead of the original length


LMS, scheduled offering, item, training, calculate end time, start, hours, class, duration, SO , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS-ITE , Items , Problem


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