SAP Knowledge Base Article - Public

2371137 - Mac and MS Office Corrupt Template Message


When you download some template in a Mac device, edit and save it and after try to open this file with MS Office, you receive the error message SAP Hybris C4C: Template corrupt.

Reproducing the Issue

As an example, the file NewLeads_EN.xlsx. Please see the steps below;

Steps to Reproduce:

  1. Go to WoC Sales (HTML5)
  2. Go to tab Sales Leads
  3. Click in the gear icon, and select the option Import from Excel
  4. The template NewLeads_EN will be downloaded.

If you open and edit it in a Mac device, when you open the same file in Windows device the error message will be shown.


The Excel template in Mac is not supported , and once you download the edit it in Mac device , it will cause metadata missing, and could not be editable and usable in Windows MS Office.


This is a current system behavior.

See Also

Mac - Corrupt Template - Microsoft Excel - Excel


KBA , SRD-CC-FED , Feeds , Product Enhancement


SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711