SAP Knowledge Base Article - Public

2371316 - Your are not Being Able to Find the Promotions Within an Account


You are not being able to find the Promotions inside Sales Order tab, within an Account

Reproducing the Issue

  1. Go to the Customers work center
  2. Open the Account ABC
  3. Go to the Sales Order tab
  4. Click on New Sales Order
  5. Click on add Product option
  6. Select the Promotions field
  7. System will show the message  no records found, however customer has maintained Promotions into the system


In order to make the Promotion appear inside the Sales Order, both Promotion and Sales Order should have the same Sales Area if not, then no promotions will be shown.


KBA , LOD-LE-MKT , Marketing , How To


SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708