Symptom
You are not being able to find the Promotions inside Sales Order tab, within an Account
Reproducing the Issue
- Go to the Customers work center
- Open the Account ABC
- Go to the Sales Order tab
- Click on New Sales Order
- Click on add Product option
- Select the Promotions field
- System will show the message no records found, however customer has maintained Promotions into the system
Cause
In order to make the Promotion appear inside the Sales Order, both Promotion and Sales Order should have the same Sales Area if not, then no promotions will be shown.
Keywords
KBA , LOD-LE-MKT , Marketing , How To
Product
SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708