SAP Knowledge Base Article - Public

2371760 - Goal status doesn't change automatically when the form is auto-routed - Performance Management

Symptom

Goal Plan state is not changed as expected when the form is auto-routed to Completed step on due date.

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Goal Management

Reproducing the Issue

  1. Configure the form with obj-plan-state-change to-complete-state="true"
  2. Set the route map to route the form to Completed step automatically on due date

    When the form is auto-routed to Completed step on due date, the goal status is not changed as per the configuration.

Cause

The form does not have a Signature Step.

Resolution

If the form does not have a Signature Step, it is an expected behavior that the goal state will not change change automatically when the form is auto-routed on due date from modify step to completed step directly.

In order to resolve this issue you may add a Signature Step before Completed Step.

Keywords

SuccessFactors, SF, Goal Plan, goal status, goal state, status, state, auto-routed, route, routed, automatically, auto-route, due date, signature, completed, step, manager, PMU-3537 , KBA , csg_q , LOD-SF-GM-TMP , Template Management , Problem

Product

SAP SuccessFactors Performance & Goals all versions