SAP Knowledge Base Article - Public

2371883 - People Profile - All values are removed after deleting one Matrix Manager


When removing one of the values from the Matrix Manager Block on People Profile, all the values are removed, as it is shown in the below screenshot:


Delete first value in matrix manager.png


SuccessFactors People Profile

Reproducing the Issue

  1. Login the application.
  2. Configure matrix manager field in an User Info block on People Profile page.
  3. Go to People Profile.
  4. Edit matrix manager.
  5. Delete the first value in matrix manager field.

Current result: All values disappear, click save button, check data on the page, only 1 value is deleted.


This is a known issue which is planned to be fixed with b1611 release, but it is only a visual issue. If the changes are saved, only the entry that was removed first is deleted, and the rest will be maintained on the block.


KBA , LOD-SF-EP , Employee Profile , Problem


SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508