SAP Knowledge Base Article - Public

2372801 - Cannot add multiple attachments to notification when accessed from Item

Symptom

User cannot add multiple attachments to a Notification that is accessed directly from an Item.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration >
  2. Go to Learning Activities > Items and search for an item >
  3. Go to the Email Notifications tab >
  4. On one of the sections that allows attachments, add a new attachment and click on Apply Changes >
  5. After the first attachment is added, add another and click on Apply Changes >
  6. The first attachment is overwritten.

Resolution

This is currently standard system behaviour. Only one attachment can be added per notification.

If more than one document needs to be added to a notification as an attachment, as a workaround, you can add them in a Zip file and attach the Zip file to the Notification.

See Also

2274848 - LMS: How to Create Custom Notifications for Items

Keywords

learning, lms, successfactors, item, notification, class, attachment, multiple attachments, overwritten , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions