Symptom
How to create IT Service Management template users like
- Key user,
- Processor,
- Dispatcher,
- Administrator
in Solution Manager system.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Solution Manager 7.1 SP05 and above
- SAP Solution Manager 7.2
Product
Keywords
SOLMAN, IM_PROC_<SID>, IM_CREAT_<SID>, IM_DISP_<SID>, IM_ADM_<SID>, IM_DSPT_<SID>, Update User roles, Update Password, Provide Existing User, Do Nothing, SAP_SMWORK_BASIC_INCIDENT, SAP_SMWORK_INCIDENT_MAN, SAP_SM_CRM_UIU_FRAMEWORK, SAP_SM_CRM_UIU_SOLMANPRO_CREA, SAP_SM_CRM_UIU_SOLMANREQU, SAP_SUPPDESK_CREATE, SAP_BI_E2E_SD, SAP_BW_SPR_REPORTING, SAP_SM_BI_BILO, SAP_SM_BI_DISP, SAP_SM_BI_EXTRACTOR, SAP_SM_CRM_UIU_SOLMANPRO, SAP_SM_CRM_UIU_SOLMANPRO_PROC, SAP_SUPPDESK_PROCESS, SAP_SYSTEM_REPOSITORY_DIS, SAP_SUPPDESK_DISPLAY, SAP_SM_BI_ADMIN, SAP_SM_CRM_UIU_SOLMANPRO_ADMIN, , SAP_SUPPDESK_ADMIN, SAP_SM_CRM_UIU_SOLMANDSPTCH, SAP_SUPPDESK_DISPATCH, initial password, repeat password, dialog, service, Reference (Logon not possible), SAP Solution Manager Configuration, role, target, Incident Management, Service desk, servicedesk, SAP_SM_CRM_UIU_FRAMEWORK, SAP_SM_CRM_UIU_SOLMANPRO, SAP_SM_CRM_UIU_SOLMANPRO_PROC , KBA , test user , SV-SMG-SUP , Service Desk / Incident Management , How To
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