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2373528 - Introscope Agents do not appear in CA APM Introscope after successful configuration by AC Tool

Symptom

  • After successfully installing the Diagnostic Agent and running AC Tool on the SAP BusinessObjects BI Platform host, the hosts/agents do not not appear in the Introscope Webview / Workstation
  • It was confirmed by checking the Introscope logs for the Java Bytecode Agent (INSTALLROOT\SAP BusinessObjects Enterprise XI 4.0\java\wily\logs\IntroscopeAgent*.log) and Diagnostic Agent (/usr/sap/DAA/SMDA98/SMDAgent/log/SMDAgentApplication.log) that the agent is connecting successfully to the Introscope Enterprise Manager


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • CA APM Introscope 9.x
  • CA APM Introscope 10.x

Note: This article is specific to the CA APM Introscope stand-alone configuration for SAP BusinessObjects BI Platform (also known as BOLight configuration without Solution Manager)

Product

SAP Solution Manager all versions

Keywords

monitoring, missing, metrics, not, appearing, WIEM, IEM, wily, computer, associates, available, iscope , KBA , XX-PART-WILY , Introscope by CA Technologies , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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