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2373528 - Introscope Agents do not appear in CA APM Introscope after successful configuration by AC Tool


  • After successfully installing the Diagnostic Agent and running AC Tool on the SAP BusinessObjects BI Platform host, the hosts/agents do not not appear in the Introscope Webview / Workstation
  • It was confirmed by checking the Introscope logs for the Java Bytecode Agent (INSTALLROOT\SAP BusinessObjects Enterprise XI 4.0\java\wily\logs\IntroscopeAgent*.log) and Diagnostic Agent (/usr/sap/DAA/SMDA98/SMDAgent/log/SMDAgentApplication.log) that the agent is connecting successfully to the Introscope Enterprise Manager



  • SAP BusinessObjects Business Intelligence Platform 4.x
  • CA APM Introscope 9.x
  • CA APM Introscope 10.x

Note: This article is specific to the CA APM Introscope stand-alone configuration for SAP BusinessObjects BI Platform (also known as BOLight configuration without Solution Manager)


monitoring, missing, metrics, not, appearing, WIEM, IEM, wily, computer, associates, available, iscope , KBA , XX-PART-WILY , Introscope by CA Technologies , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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