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2373804 - SIA fails to start after performing a patch or upgrade of a BI 4.x installation


  • SIA (Server Intelligence Agent) fails to start.
  • Tomcat not installed.
  • There may be some SAPJVM (hs_err_pidxxxx) logs (located in <BOBJINSTALLDIR>\SAP BusinessObjects Enterprise XI 4.0\logging) which show a similar error message to the following:

    fatal error has been detected by the SAP Java Virtual Machine:
    # Internal Error (D:/depot/bas/sapjvm/81_REL/src/6/hotspot/src/share/vm/classfile/javaClasses.cpp:142), pid=6096, tid=4296
    # fatal error: Invalid layout of preloaded class

  • InstallDU / UninstallDU files exist in <BOBJINSTALLDIR>\InstallData\logs\<Date Corresponding to Install>
  • Errors like:

    # The file C:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\lib\BI20\BI-BASE\ is being held in use.

       Close that application and retry.

    # The file E:\SAP\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\awt.dll is being held in use by the following process:

       Name: tomcat8, Id: 1288, Window Title: '(not determined yet)'. Close that application and retry.




  • SAP BusinessObjects Business Intelligence Platform 4.x (SAP BI 4.0 / 4.1 / 4.2)
  • Windows 


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


hs_err_pidxxxx, UninstallDU, upgrading , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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