SAP Knowledge Base Article - Public

2374913 - Manage Users:"Invalid Entry! Enter a valid email id. "

Symptom

Message "Invalid Entry! Enter a valid email id." when changing Employee email information on Manage Users

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

 SAP Successfactors HCM Suite

Reproducing the Issue

  1. Access Admin Center
  2. Go to Manage Users
  3. Click on Edit User
  4. Change the Email field
    • The error "Invalid Entry! Enter a valid email id." is shown

 

error.png

Cause

1. Misconfiguration related to maximum email field length

2. The email id is in fact not valid

Resolution

Possible resolutions based on your configurations are:

1.  Misconfiguration related to maximum email field length

Max length of email field was not configured in the system data model.

2. The email id is in fact not valid

Make sure the address is following the convention: Sample: name@company.com

If you are sure about that the Email-id is valid, please contact your partner or support team to verify.

If you would like to turn off the email validation, please follow these steps:

  1. Log into the Learning system as an Administrator
  2. Navigate to System Admin>Configuration>System Configuration>LMS_ADMIN
  3. Change the following configuration value from 'true' to 'false', thus:

# When emailValidationEnabled is set to true, the class in emailValidationClassName is called to validate e-mail syntax.
# When a user types in an e-mail address, the system checks for @ symbols and periods (.) for correct e-mail syntax. Default: true.
emailValidationEnabled=true

WARNING: This is a global setting, if the emailValidationEnabled property is set to false, Learning will not validate the syntax of any addresses entered in fields where administrators or users can enter e-mail addresses.  Double check all email addresses entered are in a valid format to ensure messages are received successfully.

Keywords

invalid email id, user, profile , connector, sf, sfsf , sf sf, SuccessFactors, SuccessFactor, Success Factor, bizx , KBA , LOD-SF-PLT-USR , User Management , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508