SAP Knowledge Base Article - Preview

2375368 - How to find correct Support Component for Fiori apps

Symptom

  • The goal is to create a Support Case with SAP Product Support for a Fiori application but unsure which component to enter for the Case.
  • In Get Support app on SAP for Me, for most of the scenarios one will select product & product function instead of component. This KBA provides the steps to set the component when creating a Support Case related to SAP standard delivered Fiori apps, so that the case can be directly sent to the application support team without any delay.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP for Me

Product

SAP Fiori all versions

Keywords

Fiori, Support Component, components, Apps Library app, fiori 1.0, 2.0, case, chat, FAL, application component , KBA , CA-FE-FLP-EU , Please use CA-FLP-FE-UI , CA-FE-FAL , SAP Fiori apps reference library , How To

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